Nice article here on design research from Jane Fulton Suri of IDEO (of thoughtless acts? fame).

The different types of design research described, whilst using different terminology, align closely with our current thinking and practices, which is reassuring.

As an aside, this article also mentions Malcolm Gladwell’s Blink, a great read on intuition and right-brain thinking, which comes highly recommended.

Innovating for and by users
Edited by Jo Pierson, Enid Mante-Meijer, Eugène Loos and Bartolomeo Sapio
A publication of COST - European Co-operation in the field of Scientific and Technical Research

Innovating for and by users

Of particular interest are chapters 2 and 3:

2 Confronting video-on-demand with television viewing practices
3 Mobile television: A hype or a real consumer need?